Frequently asked questions

Ordering

Do I need an account to order?
No. You can check out as a guest. An account simply makes it easier to track orders and save an address for next time.

Can I change or cancel an order?
Contact us as soon as possible. If the order has not yet been dispatched we can usually amend or cancel it.

Delivery

How long does delivery take?
Orders are dispatched within 1 to 3 business days. Delivery across Europe takes approximately 9 business days from dispatch.

Where do you deliver?
We deliver across Europe. Exact options and cost are shown at checkout.

How do I track my order?
Use the order-status link in your confirmation email, or sign in and open your order history.

Returns

What is your returns policy?
See our shipping and returns page for eligibility and timing.

Products

Why do handwoven pieces look slightly different from the photographs?
Our rattan and leather pieces are made by hand, so the weave and grain vary between items. This is expected rather than a fault.

Are the rattan pieces waterproof?
No. The rattan vase and basket have no waterproof liner and are intended for dried stems, not fresh flowers.

Account

How do I reset my password?
Choose the forgotten password option on the sign-in page and follow the emailed link.